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[职场话题] 软件技术支持客服如何继续发展

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如题，在软件公司做技术支持客服，回答系统问题和业务问题，有数据库的一些技术操作。但是有时受不了客户催，问题多，就两个客服，一个请假了自己就会很忙。 如果转行有什么其他专业相关的好，软件测试报班可行吗？

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